Our guarantee to our customers:
You have the right to cancel your order at any time up to 7 working days from the day after receiving the goods.
You may cancel, in writing, by email, fax or post at the addresses given under the ‘Contact Us’ section, below.
We guarantee to refund the full purchase price within 30 days of cancellation. Any such unwanted goods remain the property of Janet Granger Designs and must be returned to us at your own expense, unused and in perfect condition. If they are not returned, we will collect them, and deduct the direct cost from the refund.
Of course, if a kit is faulty or has any component missing, then we will replace it immediately on its return to us, and refund any postage cost you have incurred.
Refunds will only be made to the original Paypal account, or credit/debit card account, or by cheque payable to the signatory of the original cheque.
This guarantee is in addition to your statutory rights as a consumer.